WHO WE ARE

The Tek is an MSSP that has provided cyber security services and Managed IT support to small and medium-sized businesses since 2002.

Our team is curious and committed, our office is relaxed and fun, and our work is challenging and rewarding.

You’ll notice our inclusive atmosphere right away. We’ve built a respectful and nurturing company, where everyone has a voice. Not only do we welcome opinions and suggestions from anyone at any level, but we also actually listen to the ideas and implement those with the most potential to help us grow.

We are proud of our long-term relationships – with our clients and with our employees.

We operate in an environment of trust and transparency. We value collaboration and innovation, and there are unlimited opportunities to excel. Our ideal colleague is a lifelong learner who is motivated and energetic. If that’s you, let us know by filling out the form on this page.

CURRENT OPENINGS

Level 3 IT Technician

Department:   Engineering
Location: Raleigh office, remote or both depending on the role
Schedule: Full Time
FLSA Status: Exempt
Travel: 25%
Benefits
Insurance including medical, dental, vision and life
Paid Time Off (PTO) including 11 holidays and 2 weeks’ vacation from the start of employment
Aggressive compensation including role-based incentives, bonuses, commissions and tuition reimbursement
Work-life balance including hybrid or remote work opportunities

Summary
Primary roles will include acting as a sales engineer for our sales team, project management, IT Installation of Servers, Desktops, SD WAN and Firewalls. Must have strong background in Microsoft technologies including Office 365. Most of the work will be advanced-level engineering but must be willing to also support the help desk with lower-level tasks requested by our customers and after-hours work will be required. This user will be working directly with our customers so strong social skills are a must.

Responsibilities and requirements

Responsibilities

  • Provides organized project management for enterprise and core business initiatives involving team members, core office IT staff, partners and customers.
  • Provide Level 3 support for business critical applications
  • Maintain, monitor, analyze system components to offer recommendations on system security, network, and computer utilization
  • Assist in Disaster Recovery / Business Continuity Planning
  • Plan and perform appropriate procedures, documentation and inventory assessment
  • Propose and install new software releases, system upgrades and security patches

Minimum Requirements

  • Minimum 7 years of IT experience in systems engineering showing career advancement
  • Microsoft Server 2012+, Windows 7-10
  • Office 365
  • Exchange Migrations to Office 365
  • Management of Microsoft AD – This is a strong requirement
  • Advanced Level Networking
  • Firewall Configuration
  • SD Wan
  • Wifi Setup

Additional skills that are a plus include:

  • Cyber Security
  • VMWare
  • Linux
  • VOIP

Education/Experience
Bachelor’s degree in computer science or equivalent discipline required.

Additional certifications
A+, CCNA, and other related certifications are a plus

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

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