Privacy Policy
Effective Date: July 13, 2026
The Tek (“The Tek,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, communicating with us, or using our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your information.
Information We Collect
Information You Provide
We may collect information that you voluntarily provide, including:
- Name
- Company name
- Email address
- Telephone number
- Mobile phone number
- Job title
- Mailing address
- Information submitted through contact forms
- Information submitted through support requests
- Employment application information
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Device type
- Date and time of access
- Pages visited
- Time spent on pages
- Referring website addresses
- General geographic location information
- Website usage statistics
How We Use Information
We use information we collect to:
- Respond to inquiries and support requests
- Deliver managed IT and cybersecurity services
- Schedule appointments and consultations
- Improve our website and services
- Communicate regarding services or account matters
- Monitor website performance and security
- Prevent fraud, abuse, or unauthorized access
- Comply with legal and contractual obligations
We do not sell personal information to third parties.
Cookies and Tracking Technologies
The Tek uses cookies and similar technologies to improve website functionality, understand visitor behavior, and enhance the overall user experience.
Cookies are small text files stored on your device by your web browser.
Types of Cookies We Use
Essential Cookies
These cookies are necessary for website functionality, security, and accessibility. The website may not function properly without them.
Analytics Cookies
Analytics cookies help us understand:
- How visitors interact with our website
- Which pages are most frequently viewed
- Website traffic patterns
- Technical performance issues
We may use services such as:
- Google Analytics
- Microsoft Clarity
- Cloudflare Analytics
- Similar analytics platforms
These tools may collect anonymized or aggregated information regarding website usage.
Functional Cookies
These cookies remember preferences and settings to improve your browsing experience.
Marketing Cookies
If used, marketing cookies help measure advertising performance and improve the relevance of marketing content presented to visitors.
Cookie Consent
Where required by applicable law, visitors will be presented with cookie consent options allowing them to accept, reject, or customize non-essential cookies.
Managing Cookies
Most browsers allow users to:
- View stored cookies
- Delete cookies
- Block cookies
- Configure cookie preferences
Disabling cookies may impact certain website functionality.
Third-Party Services
Our website may incorporate or link to third-party services, including:
- Microsoft 365
- Microsoft Clarity
- Google Analytics
- Google Maps
- Cloudflare
- YouTube
- Social media platforms
- Hosting providers
- Payment processors
These services operate under their own privacy policies and practices.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
No internet transmission or electronic storage method can be guaranteed to be completely secure; however, we take commercially reasonable measures to protect information entrusted to us.
Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Fulfill contractual obligations
- Maintain business records
- Support clients
- Resolve disputes
- Comply with legal and regulatory requirements
Children’s Privacy
Our website and services are intended for businesses and professional users and are not directed toward children under the age of 13. We do not knowingly collect personal information from children.
Your Privacy Rights
Depending on your location and applicable laws, you may have rights that include:
- Accessing your personal information
- Correcting inaccurate information
- Requesting deletion of personal information
- Restricting certain processing activities
- Opting out of certain uses of information
- Withdrawing consent where applicable
To submit a privacy-related request, please contact us using the information below.
Do Not Track
Some internet browsers include a “Do Not Track” feature. Because there is currently no universally accepted standard for responding to these signals, our website may not respond to Do Not Track requests.
SMS Terms & Conditions
SMS Communication Disclosure
By opting in to receive SMS messages from The Tek, you agree to receive 1-to-1, conversational text messages from authorized The Tek employees using Microsoft Teams. These messages are sent solely for business and support-related purposes.
Types of Messages
You may receive SMS messages related to:
- IT support coordination and troubleshooting
- Service updates and incident notifications
- Appointment confirmations or scheduling changes
- Time-sensitive operational or account-related communication
The Tek does not send marketing, advertising, or promotional SMS messages.
Message Frequency
Message frequency varies and is event-driven based on active support needs or ongoing service requests.
Opt-In
You will only receive SMS messages if:
- You have an established business relationship with The Tek; and
- You have explicitly consented to receive text communications.
Opt-Out
You may opt out at any time by replying:
STOP
After opting out, you will no longer receive SMS messages unless you provide a new consent request.
HELP Information
For assistance, reply HELP to any message or contact us through our support page:
Message and Data Rates
Message and data rates may apply depending on your mobile carrier and service plan.
SMS Privacy Statement
The Tek respects your privacy and protects information associated with SMS communications.
- SMS consent is not shared with third parties or affiliates for marketing purposes.
- Mobile phone numbers collected for SMS communications are used only for legitimate business communications and support-related purposes.
- SMS messages are sent by authorized employees in direct response to business needs and support requests.
- The Tek does not sell, rent, lease, or distribute mobile phone numbers for advertising purposes.
- Mobile opt-in information is maintained securely and only for purposes related to providing requested communications.
- SMS information is handled in accordance with this Privacy Policy and applicable privacy laws.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Changes to This Policy
The Tek may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website following the posting of changes constitutes acceptance of the updated Privacy Policy.
Contact Information
The Tek
Raleigh, North Carolina
Website: https://thetek.com
Email: privacy@thetek.com
